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​Nurse Support

As part of your KEHP health benefits, Anthem offers clinical programs and services designed to help members improve their health, promote effective use of health care resources and understand their health options and choices. Services include calls from Anthem's clinical staff to provide personal support. By participating, you're taking a big step toward a healthier life.

Get started by calling Anthem's Personal Health Consultants at 1.844.402.KEHP (5347), also noted on the back of your health insurance card. KEHP members can call to address specific health situations or decisions.

KEHP members who enroll in a Nurse Support program will receive 400 points through the Go365 program. For detailed information on all KEHP Anthem Personal Health Consultant programs click here


Anthem's 24/7 nurse advice line is available to members needing to address immediate medical concerns. Nurses offer guidance about Anthem's clinical intervention programs, provide members with direct connection to clinical staff and serve as a member resource for health-related questions.

MyHealth Advantage is a free service that helps you save money and stay healthy. MyHealth Note is mailed directly to members' homes containing information to show them ways to improve their health and save money.

The Why Weight Kentucky program is designed to help you improve your health and achieve safe weight loss goals through the support and guidance of a dedicated Personal Health Consultant.

Nurse Support for Episodic, Chronic and Complex Care 

The PHC focuses on risks, not just conditions, and serves as the single point of contact for the member throughout the entire episode of care. The PHC provides care coordination and resources through inpatient events and condition management.

If you're coming home after a hospital stay, surgery or even if you have a serious health condition, a Personal Health Consultant can help. There's no need to do anything; we'll call you. A nurse will call and go over your doctor's instructions about follow-up care and medicines and even give personal lifestyle coaching. Your consultant will answer any questions that you have and will even help coordinate the benefits for things like home therapy or medical supplies — so you can focus on getting better. Nurses are on-site in various Lexington and Louisville facilities.

Members with diabetes or asthma, a BMI of 30+, and who are working with a PHC can receive personalized coaching and support to meet weight and fitness goals.

Telephonic and onsite NICU nurse support is for families of premature infants or sick newborns — closely integrated with Anthem Future Moms. Nurses are on-site in various Lexington and Louisville facilities.

Transplants are a complex and highly specialized area of medical treatment. Anthem's Centers of Medical Excellence for Transplant (CME-T) program includes both CMEs and Blue Distinction Centers for transplant. Members have access to their transplant team and can speak with case managers who have expertise in this area.

Behavioral health specialists offer an integrated approach to medical and behavioral health care to ensure a holistic approach to member care and constant evaluation for mental health issues. The 24/7 Resource Center provides members with access to qualified staff and licensed clinicians day or night.

If you have end-stage renal disease, your Personal Health Consultant can give you some extra support. A registered nurse consultant will work with you, your family and doctors to help with your day-to-day health care needs. If you have ESRD, a Personal Health Consultant will call to ask if you want to be in the program.

Other Nurse Support Opportunities

The Diabetes Prevention program (DPP) is a lifestyle change program to help members prevent type 2 diabetes. KEHP members are eligible if they have a body mass index (BMI) score of 25 or higher or have been told by their doctor that they have pre-diabetes or are at risk for developing diabetes. Click here for more information. 

Anthem's maternity management program offers prenatal education and guidance for expectant members from the first trimester through newborn care. Members receive a welcome kit, education and post-delivery follow up.

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